Personal Banking Assistance

Help starts here.

Whether it’s via chat, over the phone, or at one of our 24 branches, our team is here to help you with your banking needs. If you have questions, please call 1.888.725.2207.

Visit our Branch Banking page for hours and details

Icon of a walletHelpful tools to navigate through a crisis 

The current crisis has hit people hard. And if you are struggling with your finances or simply want to get better at managing your money, Norway Savings Bank is here for you. Our Banzai! Learning Center has developed a special resource center made just for times like these. You’ll find articles, activities, calculators and real coaching on everything from budgeting, getting out of debt, planning and dealing with tough times (like these!) and much more. Here are just a few of the topics:



Economic Impact Payments (EIP)
Stimulus Checks/Payments


The majority of Economic Impact Payments (AKA Stimulus Payments) have been distributed via ACH (electronic) payments, checks or government-issued debit cards.

If you are eligible, but haven’t yet received your payment, the IRS has developed an online tool which allows taxpayers to track their payment. Please note that the tool requires users to input their data EXACTLY as it appears on their tax return.

The IRS plans to mail a letter about the EIP to the taxpayer’s last known address within 15 days after the payment is sent.

What are the qualifications to receive an EIP?

  • You filed a tax return for 2019 or 2018. No additional action needs to be taken by you, the taxpayer. However, if you haven’t yet filed a tax return for 2019, you must do so or file for an extension by July 15, 2020.
  • If you receive Social Security benefits for retirement, disability or SSI and didn’t file a tax return, you are still eligible.
  • Payments will be intercepted for taxpayers who owe child support. These taxpayers will receive a notice.
  • Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payments ($1,200 for individuals, $2,400 for couples). Lesser amounts will be distributed based on higher incomes.
  • Eligible U.S. citizens or permanent residents who had gross income that did not exceed $12,000/individual or $24,400/married couple or were not otherwise required to file a federal income tax return can submit their information via an online portal. There is no fee for this service. The IRS will use the information to determine your eligibility and payment amount.
  • There is more information on the IRS website

If you qualify, how will you receive an EIP?

  • If 2018 or 2019 taxes were filed by you and you have an account number/routing number provided for direct deposit of refund at NSB, the EIP will be automatically deposited directly to that account.
  • For Social Security beneficiaries that do not file taxes, but who receive a form 1099, the EIP will be automatically deposited directly to your bank account.
  • For customers eligible for the EIP that have Direct Express cards reloaded with government funding/payments, the EIP will be automatically loaded to those cards. For more information on these cards including a list of ATMs offering fee-free access to cash, visit
  • If no account number and routing number are on file for you at NSB and you are eligible for an EIP, a paper check or debit card will be issued. Debit card payments come in a plain envelope from “Money Network Cardholder Services.” If you receive a debit card, visit to find out how you can access your funds.
    • The Treasury check will look the same as tax refund checks – including same account and routing numbers. To check the authenticity of a treasury check, please visit:
    • The memo line on the check will include verbiage indicating that the check is an Economic Impact Payment (EIP)

If you receive a check payment, be sure to indorse it properly, as improper indorsement may allow the IRS to reclaim the funds. For instance, if the check is made payable to multiple individuals, all individuals much indorse the check. If all parties are unable to indorse the check, Norway Savings Bank cannot negotiate the check without risk of a claim.

If you have received a check made out to an individual who is deceased or incarcerated, you must return the payment to the IRS.

  • Write “void” in the indorsement section on the back of the check.
  • Include a reason for the return of the check.
  • Send to the IRS location designated for Maine taxpayers:
    Andover Internal Revenue Service
    310 Lowell St
    Andover, MA 01810
  • If you are a taxpayer in another state, send to the appropriate IRS location, which can be found in this link:

Norway Savings Financial Hardship Relief

COVID-19: Norway Savings Bank announces financial hardship relief

  • Mortgages:
    During April, May, June and July 2020, Norway Savings Bank is waiving late fees on mortgages for customers financially impacted by the pandemic. If you are late making your mortgage payment during this 120-day period, the late fee will automatically be waived.
  • Other Loans:
    If you are struggling to make your loan or other payment, please contact our Customer Care Center (1.888.725.2207) and we will connect you with a dedicated team member to assist you with the specifics of your situation.
  • Mobile Deposits:
    We have increased daily limits for making mobile deposits.

The Latest on Our Branches

COVID-19: Norway Savings Bank Branch Banking Update

Here are ways for you to continue to do your banking if you do not wish to visit a branch lobby:


ServicesDrive-up bankingNight DepositATMOnline/Mobile
Telephone BankingCustomer Care Center
(888.725.2207, Live Chat, Secure Email)
Deposit checksMobile Deposit only
Deposit cash
Withdraw cash
Open new deposit accounts
(Account holder must be 18 or older)
Apply for a residential loan or line of credit
Make loan payments
Transfer funds
Check your balance
Pay Bills
Send money to individuals
Enroll in Online/Mobile Banking
Order checks
Report fraudulent activity on debit cards
Report a lost or stolen debit card
Deactivate a debit card
(NSB Cards App)
Set locations, transaction types, merchant types and spending limits for a debit card.
(NSB Cards App)