here’s how to reach us
Contact Customer Care
Toll-free at 1.888.725.2207
Monday – Friday 8 a.m. to 6 p.m.
Saturday 8:00 a.m. to 12:00 p.m.
To report your Norway Savings Bank ATM/Debit card lost or stolen:
During business hours, call 888.725.2207
or 800.472.3272 nights, weekends or holidays.
or toll free at 1.888.743.4880
Norway Savings Bank
P.O. Box 347
Norway, ME 04268
Norway Savings Bank provides 24-hour, 7 days a week, debit card fraud monitoring. If you are planning to travel abroad with your debit card, please call 888.725.2207 so that we can put a note on your account. We recommend always having two forms of payment when traveling, i.e., credit card with a PIN, travelers checks or a travel card.
Have a question about Personal or Business Internet Banking?
Please send us a secure message.
Notice to customers about the procedure to be followed in resolving disputes over deposit account transactions.
If you have a dispute with your financial institution about your deposit account, contact the financial institution’s consumer complaint representative or department and attempt to resolve the problem directly with the financial institution.
If the financial institution fails to resolve the problem, write a letter detailing the problem and the resolution you are seeking, and mail it to:
Department of Professional and Financial Regulation
Bureau of Financial Institutions
36 State House Station
Augusta, ME 04333-0036
To file a complaint electronically, you may contact the Bureau of Financial Institutions at the follow Internet address: http://www.maine.gov/pfr/financialinstitutions/complaint.htm
The Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation.