COVID-19: Norway Savings Bank Branch Banking Update

The lobbies in all NSB branch locations are open.  Safety guidelines will be posted at all entry points. The Exchange Street, Portland location’s walk-up lobby (next to the Drive-Up) is open. All open branches will also have Drive-Up, Night Deposit and ATM services available.

Lobby Guidelines

To safely address the reopening of our lobbies, Norway Savings Bank is following guidance developed by the Maine Bankers Association, State of Maine, CDC, OSHA and other government resources. We are implementing best practices to ensure the continued safety of our employees, customers and visitors during the COVID-19 pandemic. To help you prepare for your in-branch visit, below is an initial list of what to expect when you visit one of our lobbies.

• Signage and floor markers inside the branch will help guide you to maintain 6 feet physical distance from employees and others.
• You will be asked to wear a face mask/covering when you enter the branch and will be asked to remove it briefly so that we can properly identify you.
• There will be a limit of 5 customers within the lobby at any time. If there are more than 5 customers waiting for service, you will be asked to wait outside until a spot is available.
• Hand sanitizer will be available for customer use throughout the branch and we have instituted consistent cleaning protocols.
• To limit exposure, we have temporarily removed many of the lobby items that you may be familiar with, such as coffee stations, brochures, transaction tickets etc.
• Waiting areas in lobbies will be temporarily closed.

We also have asked many of our staff to work from home to limit their exposure and further protect our customers.

Our Task Force continues to closely monitor guidance from the Maine CDC and the Governor’s Office, and therefore, this plan is subject to change at any time.

Here are ways for you to continue to do your banking if you do not wish to visit a branch lobby:

We truly appreciate your patience and understanding in the face of these challenges and hope that you and your loved ones are in good spirits during these unprecedented times!