COVID-19: Norway Savings Bank Branch Banking Update

In an effort to protect the safety and health of our employees and customers, we have closed our branch lobbies and will offer drive-up and appointment banking throughout the branch network. Because Maine Street, Brunswick doesn’t offer drive-up service, the lobby will be open for abbreviated hours – 10am-2pm Monday-Friday and 8:30am-12pm on Saturdays. All ATMs and Night Deposits are open. To make an appointment at any branch, please call 888.725.2207.

Lobby and Appointment Banking Guidelines

Norway Savings Bank is following guidance developed by the Maine Bankers Association, State of Maine, CDC, OSHA and other government resources. We are implementing best practices to ensure the continued safety of our employees and customers during the COVID-19 pandemic. To help you prepare for your in-branch visit, below is an initial list of what to expect when you visit one of our lobbies.

• Signage and floor markers inside the branch will help guide you to maintain 6 feet physical distance from employees and others.
• You will be asked to wear a face mask/covering when you enter the branch and will be asked to remove it briefly so that we can properly identify you. If you do not have a face mask/covering, you will be offered one. If you choose not to wear it, you will be asked to use the drive-up.
• Hand sanitizer will be available for customer use throughout the branch and we have instituted consistent cleaning protocols.
• To limit exposure, we have temporarily removed many of the lobby items that you may be familiar with, such as coffee stations, brochures, transaction tickets etc.
• Waiting areas in lobbies will be temporarily closed.

We also have asked many of our staff to work from home to limit their exposure and further protect our customers.

Our Task Force continues to closely monitor guidance from the Maine CDC and the Governor’s Office, and therefore, this plan is subject to change at any time.

Here are ways for you to continue to do your banking while lobbies are temporarily closed:

We truly appreciate your patience and understanding in the face of these challenges and hope that you and your loved ones are in good spirits during these unprecedented times!