Two-Factor Authentication

Norway Savings Bank’s customers who use Internet and Mobile Banking will notice a new, more secure login experience called “two-factor authentication.”

What is two-factor authentication?

It provides even more security for Internet Banking and Mobile Banking by requiring users to not only use their password, but also input a second layer of authorization – a personalized code – when they log in.  This is fairly common technology that you may have already used with other apps and websites.

What does this mean for you?

After two-factor authentication is launched and you log in to Internet and Mobile Banking for the first time, you will be provided with a code to complete the login process– either through text or a phone call. You will be asked to verify or edit your phone number at that time.  Note: Our system does not use email to provide the code.

Will I need to use two-factor authentication every time I log in?

You will not need to use a code to log in every time you access Internet or Mobile Banking.  A code will only be required when the system detects higher-risk situations. For instance, if it detects a new device or if you’re logging in from an unusual location, you may be required to use two-factor authentication.

If you have any questions about two-factor authentication, please call us at 888.725.2207.

To learn more about what you can expect, please view one or both of the videos below. The first video focuses on the two-factor authentication login process for Internet Banking. The second video details its use when logging in to the NSB Mobile Solutions App.

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